Updated: Here’s the Slides from this Session
Every day, throughout the day or night, you see and hear ambulances screaming, racing with lights and sirens on responding to yet another emergency. In an urban area like Detroit there are no safe or ordinary situations for an EMT. It takes a certain type of person to engage another person who is perhaps having the worst day of his/her life to allow you (EMT) to help them. But wait, you’re not engaging a person(s) or group of people by yourself for EMS is a team sport: you have a partner and a tool kit; “EMS is a team process and people are the most important commodity we have to work with”. We carry an assortment of items in our tool kit but none as important as “people skills”; that set of communication skills that help us to engage and stay safe on the streets. This session will draw on the presenter’s years of experience providing emergency medical treatment and response in Detroit to provide some lessons on how to approach potentially volatile situations wherein people may be feeling hurt or afraid.