Managing Workplace Conflict

Most workers will encounter workplace conflict. While workplace conflict can usually be resolved between the parties involved, other times a workplace mediator (neutral 3rd party) must facilitate conversations to resolve the conflict. Workplace mediation can be effective in union and non-union settings. The primary goal is to empower the parties to help them work together better. Workplace mediation is confidential, informal and a voluntary process. There are several types of conflicts in the workplace: leadership, style, personality, interdependence and differences in background/gender. Check out our Workplace Conflict FAQ for additional information.

One of the biggest causes of workplace conflict is personality issues. For example, if a co-worker walks into the office and doesn’t greet people, co-workers can label the employee as being rude or arrogant. Conflict involving differences in background/gender occur because of differences in educational backgrounds, personal experiences, ethnic heritage, gender and political preferences.

Contact ESCRO to find a workplace mediator to help you resolve your workplace issue. Workplace mediation is an opportunity to improve your workplace relationships.

Jacqueline Lacey

About 3rd Sider Jacqueline Lacey

Highly experienced labor union member and activist with excellent labor-management relationships. Lacey is near completion of her Master of Arts Degree in Dispute Resolution (MADR) at Wayne State University in Detroit. Her coursework includes Labor Relations & Collective Bargaining; Organizational Communication; Communication Technology and Conflict; Communication Culture & Conflict and Roots of Social Conflict. She has received numerous awards/scholarships for her academic achievement; Women of Wayne, John Kelly Labor, and Graduate Scholarships. Lacey has been accepted in the College of Education, Graduate Certificate in College & University Teaching and the Master of Arts in Public Relations & Organizational Communication programs. She is a skilled communicator, problem solver and conflict resolution specialist. Lacey is trained in grievance, collective bargaining agreement and workplace mediation.