Managing Workplace Conflict

Most workers will encounter workplace conflict. While workplace conflict can usually be resolved between the parties involved, other times a workplace mediator (neutral 3rd party) must facilitate conversations to resolve the conflict. Workplace mediation can be effective in union and non-union settings. The primary goal is to empower the parties to help them work together better. Workplace mediation is confidential, informal and a voluntary process. There are several types of conflicts in the workplace: leadership, style, personality, interdependence and differences in background/gender. Check out our Continue reading →

Spring 2016 PD Series Video

We’ve concluded another great series of conflict resolution professional development presentations at the Harper Woods High School Community Room. Good range of topics and some really interesting guest speakers this year. Here’s a short video slideshow highlighting our topics. Great job MADR folks, and a special thanks to Tommy Martin and Jacqueline Lacey for capturing the session images and creating the video. Way to go ESCRO Pioneers!

Fighting Exclusion: Legal and Social Remedies in the Workplace.

Updated: Here’s the Slides from My Session. Hello all, On April 18, 2016 at approximately 7:30pm, I will be conducting a presentation regarding diversity and inclusion in the workplace. I plan on having an engaging conversation with the audience regarding our perceptions of others, and how we can utilize these perceptions to make for better working conditions. I will also provide information on discrimination and harassment regulations and how biases can be detrimental to the working environment. Finally, Dr. Loraleigh Keashly, Associate Dean at Wayne Continue reading →

Strategies for enhancing cross cultural communication

Update: Slides from this Session now available. This workshop is about the importance of being aware of differences in cross cultural communication and then looking for strategies for enhancing the communication between cultures. The main topics to be discussed are: Definition of cross cultural communication Main differences in cross cultural communication How to overcome cultural challenges Avoiding miscommunications and misunderstandings is essential to successfully cross cultural relations Guest speaker: Michael Gall, Peace Corps Recruiter for East Michigan tells some of his experience while volunteering for Peace Corps in Continue reading →

Social Media’s Adverse Effects on Children, Teen and Family: What’s a Parent to Do

My Workshop Description: Social media is a direct product of the availability and easy access to Internet connectivity that is a growing trend of communication, interaction, and a means of meeting old friends and making new friends. The wide spread use of the Internet is not without generational use; the group most attracted to the social media is young people and adolescent. While social media serves as a medium for social interaction and exploring new information and places, it is not without conflict and confusion Continue reading →

Cross Generational Conflict: Culture Conflict Within Immigrant Families

New: Slides from this session are available here. It is often difficult coming to another country that is completely different from your home country, were there are different societal norms and values. Many immigrants find it difficult to adjust to the ever many changes that they experience when coming to a new place. But for the first and second generations  they sometimes come across what people consider an identity crisis. Trying to balance their roots with trying to adapt to the host countries new societal Continue reading →

Staying Safe While Doing Good: Street Wise Lessons from Career EMT’s

Updated: Here’s the Slides from this Session Every day, throughout the day or night, you see and hear ambulances screaming, racing with lights and sirens on responding to yet another emergency.  In an urban area like Detroit there are no safe or ordinary situations for an EMT.  It takes a certain type of person to engage another person who is perhaps having the worst day of his/her life to allow you (EMT) to help them.  But wait, you’re not engaging a person(s) or group of people by yourself for EMS is Continue reading →

Making Talk Work: Managing Multilingual Mediations

Presented on April 25th, 2016 at 7:30 pm in the Harper Woods High School Community room. Living in a diverse society gives us the opportunity to work, interact and live with people who speak very little English or none at all. Conflict can occur between people who cannot communicate effectively with one another. While mediation is a solution to resolving conflict, challenges for mediators can also arise when trying to communicate effectively with non-English speaking clients during mediation. An interpreter can either help or complicate the Continue reading →

Battle in the Pews

Updated: See attached Slides from this Session Resolving & Managing Conflict in the Church is easier said than done.  Most people are easily deceived into believing that church is only a place of peace.  Surely between singing, bible study, encouraging words, and prayers, the church is conflict free!!!  But then you actually get to know people and sooner or later a conflict slaps you out of your heaven on earth into reality. The church is a unique environment: part business, part family, with blurred communication Continue reading →

Considerations of Culture in Conflict Intervention

The news and social media sites have been filled with stories of refugees fleeing war zones and migrants entering new communities. Unfortunately, the focus is often on heated disputes between newcomers and those who are established within the community (though, there are also many examples of refugees and migrants being welcomed with open arms – but we know the media prefers to focus on more dramatic stories for publicity purposes). With increasing migration, it is important to find ways to communicate and engage with conflict, rather than allowing Continue reading →